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Terms and Conditions

 

The terms and conditions below govern your purchase of our products and contain important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

Availability, Customization and Made-to-order
All products are subject to availability. Most Products are made-to-order and will have a 4-5 weeks production time. Shipping from the production facility will often be another 4-5 weeks if the product is not in stock in the US. Triobike US will confirm the delivery date with order acceptance.

Prices
All prices exclude tax and shipping and are listed as MSRP. Prices on our website are in effect until they are removed from the page unless otherwise noted. All prices are subject to change without notice. Triobike US is not responsible for printing errors or other errors appearing in printed material or on our website. All orders are subject to acceptance by Triobike US, LLC.

Taxes
The prices quoted for the Products sold do not include any federal, state or local sales, use, or consumption taxes. Customer shall pay, and reimburse Triobike US for any taxes required.

Shipping
Triobike offer free delivery in the Austin, TX area.
All other orders are subject to shipping costs. All costs will be calculated with Austin, TX as the shipping port.

Orders
All orders are subject to Triobike US acceptance. This means that Triobike US may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If you choose to purchase a product you must provide information about your preferred payment method made available by Triobike US. You agree to pay all fees and other charges. If your credit card has already been charged for an order that is later canceled, Triobike US will issue you a refund.

Pricing
With respect to items sold by us we cannot confirm the final price of an item until you complete your order.

Payment
All prices are in US Dollars. All orders must be paid in full prior to shipment. Triobike US accepts credit cards (e.g. American Express, MasterCard, Visa), Paypal, money order or personal check drawn on U.S. funds. Your payment information must be submitted upon the confirmation of the order and fulfillment and shipping of the order is subject to verification of payment information and availability of funds.

Delivery and Risk of Loss
Shipments are either sent directly from the Triobike factory or the Triobike US warehouse. For all shipments, Triobike US, shall ship Products F.O.B. Triobike or Triobike US facility. Title and all risk of loss or damage to the Products shall pass to Customer upon delivery of the Products to the carrier for shipment. Although Triobike US is authorized to make shipping arrangements on Customer’s behalf and except as otherwise provided, Customer shall be responsible for all costs and expenses associated with the shipment of Products if no other agreement has been made. Triobike US will use all reasonable efforts to fill your order within the time stated but in no event, shall Triobike US be liable for any damages associated with Triobike US’s inability to meet any such timeframes or deadlines.

Return Policy
At Triobike US we truly want you to be 100% satisfied with your purchase. However, customers may not cancel an accepted order without Triobike US’s prior written consent, which it may withhold in its sole discretion. Customers may return Products for a refund of the purchase price (not including initial shipping charges) plus any applicable tax. Please e-mail us at ride@triobikeus.com prior to returning the product. Customer shall arrange for and pay return shipping expenses. The Product(s) must be returned to Triobike US within thirty days of purchase to:

Triobike US, LLC
1803 Intervail Dr.
Austin, TX 78746

Limited Warranty
Subject to the following limitations, terms, and conditions, Triobike US warrants to the original purchaser of each Product, that such Products when purchased new, are free of defects in materials and workmanship. This limited warranty may be exercised for a period of up to two years from the date of purchase. This limited warranty does not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash, or misuse.

Except as expressly set forth above, Triobike US disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability and fitness for a particular purpose. Triobike US’s responsibility for warranty claims is limited to, at Triobike US’s sole discretion, reimbursement of the original purchase price or replacement of the product with the same or similar product. Notwithstanding anything in these terms to the contrary, Triobike US shall not be responsible or held liable for punitive, indirect, incidental or consequential damages, including without limitation, liability for loss of use, loss of profits, loss of product or business interruption however the same may be caused, including fault or negligence of Triobike US.

Product Changes
Triobike may make any change in the design of or specifications for, or in the way it manufactures or produces any Product if such changes are necessary or desirable to improve the safety or performance of such Product. Triobike US may furnish suitable substitute Products or components for Products or components which are unobtainable by Triobike US

In order to exercise rights under this limited warranty, you must return the affected Product to Triobike US, with proof of purchase (original invoice or credit card statement) to:

Triobike US, LLC
1803 Intervail Dr.
Austin, TX 78746

Customer must pay costs of return shipment. Triobike US, reserves the right to modify this limited warranty at any time, in its sole discretion.

Ownership; Restrictions on Use of Materials
The entire content included in this site, including but not limited to text, graphics or code, is owned by or licensed to Triobike US. We reserve the right to make changes to the content of this site at any time without notice, including with respect to our products, equipment, specifications, models, colors, and materials. You may download, view, and print text and graphics from this site, provided that such content is only used for informational, non-commercial purposes, and is not modified or altered in any way. Trademarks, service marks, slogans, logos and trade names identified on this site are either Triobike’s trademarks or trademarks of a third-party licensor or other providers. None of these marks, names or logos may be used without the prior written consent of their owner.