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service & warranty

 

2-year guarantee

If there are any product faults within the guarantee period of two years (and if the fault is not due too irresponsible handling of the product on your part) then the guarantee is your security for quick assistance free of cost. Bring your invoice and receipt for payment when you contact your dealer or local bike shop. If information on the invoice has been removed or changed, then Triobike reserve the right to deny carrying out the guarantee. The guarantee only applies to errors in the material, shape/design or functionality. The guarantee does not cover periodic control and inspection, repairs or changing of spare parts that have been destroyed due to wrong use or handling of the bike. This guarantee does not influence your legal rights. If no legal law is relevant, your rights are restricted to the contents in the guarantee.

2-year warranty

Triobike guarantee that your product is without errors in materials, shape and functionality at the time of purchase. You are covered by a 2-year warranty. The warranty is valid when showing the original invoice. The following items are not covered by the warranty: tires, sprockets, tubes, chain and rims.

 

3-month service

When you purchase a new Triobike, we recommend you have it fine-tuned after three months. Hereafter, service it once every year. Your service partner is the shop you purchased your Triobike from (most bike shops offer a free 3-month tune up). You can also contact your local bike shop. Just make sure to check that their staff are properly qualified bike mechanics and know how to service a Triobike.

shipping information

We can deliver your Triobike to your home address anywhere in the US. Your bike is tested and checked before being packed and delivered to your home. The shipping price depends on where you live and the shipment method. If in any doubt, please contact Triobike on 512 900 6484 or mail ride@triobikeus.com. We will happily send you a shipping quotation.

FAQ

Is a Triobike wider than other cargo bikes?

No. All cargo bikes have a wheel width (distance between the two front wheels) of approx. 35 inches. This is a good width as it provides stable and maneuverable handling and enough space for your kids and groceries. If the wheel width is reduced, your ride will become unstable and your bike may tip over when turning (and, of course, we don’t want that).

Does a Triobike have customized parts?

No. All parts are made from standard components. This ensures that no matter where you live, a certified bicycle mechanic will always be able to service and repair your Triobike.

Is a Triobike expensive?

The price of cargo bikes varies from manufacturer to manufacturer, but a Triobike is not more expensive than other quality cargo bikes. When you buy a Triobike, you get a durable, safety-approved cargo bike of extremely high quality with a long-life expectancy, small repair cost and a high resale value.

Is a white Triobike easy to maintain?

Yes. Actually, it’s surprisingly easy to maintain. The pod is made from a solid, colored plastic. Scratches and marks are therefore difficult to see and make the bike easy to maintain.

Where is Triobike made?

At least half of each Triobike is manufactured in Denmark. This includes the pod, seats, safety belts, hood, stainless steel brackets etc. The bike frame is made in Taiwan. Taiwan is the leading manufacturer in the world when it comes to high-quality aluminum bikes. There are no manufacturers in Europe that make aluminum frames.

Do Triobike hood colors fade?

No. Our hoods do not fade. Thanks to a special material that is 100% UV stable (it’s also water resistant and fire tested!). Each hood is hand-sewn (by order) by our expert upholsterer in Denmark.

Can my Triobike be delivered to my home address?

Yes. We can deliver your Triobike to your home address. Your bike is built, then tested and carefully checked before being packed and delivered to your home. The shipping price depends on where in the world you live and the shipment method. Please contact Triobike on +1 512 900 6484 mail ride@triobikeus.com. We will happily send you a shipping quotation.