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2-year guarantee

If there are any product faults within the guarantee period of two years, then the guarantee is your security for quick assistance free of cost. Bring your invoice and receipt for payment when you contact your dealer or local bike shop. If information on the invoice has been removed or changed, then Triobike reserve the right to deny carrying out the guarantee.

The guarantee only applies to errors in the material, shape/design or functionality. Excluded from the warranty are all the parts subjected to normal wear and tear (such as; tires, tubes, spokes, chain, rims, brake pads, etc.) and the periodic control and inspection. All warranties are void if the bicycle is used for other than normal activities including, but not limited, commercial activities or competitive events, such as bicycle racing, bicycle motocross racing, stunt riding, ramp jumping or similar activities, and training for such activities or events.
The warranties are void in case of failure to follow the owner’s manual using the bicycle.

In case of service/repair, the customer is always responsible for the transportation of the bike to/from the Triobike shop/Dealer/Service partner, no matter the cause.
In no event shall Triobike be responsible for incidental or consequential damages, whether based on contract, warranty, negligence, or product liability, or any other theory, including, without limitation, personal injury damages, property damage or economic losses.

This guarantee does not influence your legal rights. If no legal law is relevant, your rights are restricted to the contents in the guarantee. Triobike makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.

SERVICE & REPAIR

Did you purchase your bike directly from Triobike?

Please contact us on support@triobike.us or 512 721 9169

 

Not bought through Triobike?

Please contact the dealer who sold you the bike.

 

Your bike just need a little love and care?

You can contact any given certified bicycle mechanic of your choice

shipping information

We can deliver your Triobike to your home address anywhere in the US. Your bike is tested and checked before being packed and delivered to your home. The shipping price depends on where you live and the shipment method. If in any doubt, please contact Triobike on 512 900 6484 or mail ride@triobike.us. We will happily send you a shipping quotation.

At delivery of your Triobike order, it is your responsibility to review the bike(s) for any damages or apparent depreciation. In the event of any transport damage, it is important that you sign ‘with reservation’, make note / remarks on the way bill of the actual transport damage and take photo documentation. You must notify us at support@triobike.us immediately upon receipt with a copy of the remarked way bill and photo documentation.

If we do not receive any immediate claim, we will consider the order / product has been delivered in perfect condition. You will not be entitled to any compensation for any unclaimed damages and we will not be obligated to replace any damaged product. Triobike cannot ask for compensation from the forwarder UNLESS the receiver has signed with reservation, made notes / remarks and can document with photos.

In the event that someone else other than yourself have to receive the Triobike order, it is your own responsibility to notify and instruct receiver of Triobike’s Terms of Freight.

FAQ

Is a Triobike wider than other cargo bikes?

No. All cargo bikes have a wheel width (distance between the two front wheels) of approx. 35 inch. This is a good width as it provides stable and maneuverable handling and enough space for your kids and groceries. If the wheel width is reduced, your ride will become unstable and your bike may tip over when turning (and, of course, we don’t want that).

 

Is a Triobike expensive?

The price of cargo bikes varies from manufacturer to manufacturer, but a Triobike is not more expensive than other quality cargo bikes. When you buy a Triobike, you get a durable, safety-approved cargo bike of extremely high quality with a long-life expectancy, small repair costs and a high resale value.

 

Are there finance options available for my Triobike?

Yes, some Triobike dealers offer finance options. Triobike US does not offer any finance options for consumers directly.

 

Is a white Triobike easy to maintain?

Yes. Actually it’s surprisingly easy to maintain. The pod is made from a solid, colored plastic. Scratches and marks are therefore difficult to see and make the bike easy to maintain.

 

Where is Triobike made?

At least half of each Triobike is manufactured in Denmark. This includes the pod, seats, safety belts, hood, stainless steel brackets etc. The bike frame is made in Taiwan. Taiwan is the leading manufacturer in the world, when it comes to high-quality aluminum bikes. There are no manufacturers in Europe that make aluminum frames.

 

Do Triobike hood colors fade?

No. Our hoods do not fade. Thanks to a special material that is 100% UV stable (it’s also water resistant and fire tested!). Each hood is hand-sewn (by order) by our expert upholsterers.

 

Who can service and repair my bike?

Any certified bicycle mechanic can repair your Triobike. The choice is yours. When your bike is with an electric motor you need to make sure that they are up to date with software and are skilled to do it. You are always welcome to contact our support on: 512 900 6484 or support@triobike.us.

 

Does a Triobike have customised components?

No. All parts are made from standard components. This ensures that no matter where you live, a certified bicycle mechanic will always be able to service and repair your Triobike.

 

What if I need special Triobike spare parts?

For hoods, seats, electric components etc. please contact us on: 512 900 6484 or ride@triobike.us

 

I’ve lost my key for the lock/battery, can I get new keys?

Yes. As long as you have the key number.
Click here for Axa lock (lock on the bike and batteries)
Click here for Abus duty lock (big chain lock)

 

Where do I find the frame number on my Triobike?

Older models (before 2017): you can find the number under the box, on the right side on the frame that carries the box. Newer models (after 2017): you can find the number on the right side of the seat tube (the tube that carries the saddle post). Triobike frame numbers always begin with WTRI.

 

Can my Triobike be delivered to my home address?

Yes. We can deliver your Triobike to your home address in the US. Your bike is tested and carefully checked before being packed and delivered to your home. The shipping price depends on where live and the shipment method. Please contact Triobike on 512 900 6484 or email ride@triobike.us. We will happily send you a shipping quotation.

 

I’m interested in becoming a Triobike dealer, what do I do?

How great, thanks for the interest. Please send us some info* to dealer@triobike.us

*Tell us a little about yourself, your store, the brands that you carry, link to your website, type of models you are interested in. If you become a dealer all chosen Triobike models and accessories must be displayed on your website with the correct visual identity. (You will be given access to our image bank.) You must have minimum one floor model on display at your shop that can be used for demonstration, test drives and visual inspection. This will help sales and the overall customer experience. Let’s help each other move people from cars to bicycles and take care of planet earth together!

Terms & Conditions

The terms and conditions below govern your purchase of our products and contain important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

Availability, Customization and Made-to-order All products are subject to availability. Most Products are made-to-order and will have a 4-5 weeks production time. Shipping from the production facility will often be another 4-5 weeks if the product is not in stock in the US. Triobike US will confirm the delivery date with order acceptance.

 

Prices

All prices exclude tax and shipping and are listed as MSRP. Prices on our website are in effect until they are removed from the page unless otherwise noted. All prices are subject to change without notice. Triobike US is not responsible for printing errors or other errors appearing in printed material or on our website. All orders are subject to acceptance by Triobike US, LLC.

 

Taxes

The prices quoted for the Products sold do not include any federal, state or local sales, use, or consumption taxes. Customer shall pay, and reimburse Triobike US for any taxes required.

 

Shipping

Triobike offer free delivery in the Austin, TX area. All other orders are subject to shipping costs. All costs will be calculated with Austin, TX as the shipping port.

 

Orders

All orders are subject to Triobike US acceptance. This means that Triobike US may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If you choose to purchase a product you must provide information about your preferred payment method made available by Triobike US. You agree to pay all fees and other charges. If your credit card has already been charged for an order that is later canceled, Triobike US will issue you a refund.

 

Pricing

With respect to items sold by us we cannot confirm the final price of an item until you complete your order.

 

Payment

All prices are in US Dollars. All orders must be paid in full prior to shipment. Triobike US accepts credit cards (e.g. American Express, MasterCard, Visa), Paypal, money order or personal check drawn on U.S. funds. Your payment information must be submitted upon the confirmation of the order and fulfillment and shipping of the order is subject to verification of payment information and availability of funds.

 

Delivery and Risk of Loss

Shipments are either sent directly from the Triobike factory or the Triobike US warehouse. For all shipments, Triobike US, shall ship Products F.O.B. Triobike or Triobike US facility. Title and all risk of loss or damage to the Products shall pass to Customer upon delivery of the Products to the carrier for shipment. Although Triobike US is authorized to make shipping arrangements on Customer’s behalf and except as otherwise provided, Customer shall be responsible for all costs and expenses associated with the shipment of Products if no other agreement has been made. Triobike US will use all reasonable efforts to fill your order within the time stated but in no event, shall Triobike US be liable for any damages associated with Triobike US’s inability to meet any such timeframes or deadlines.

 

Return Policy

At Triobike US we truly want you to be 100% satisfied with your purchase. However, customers may not cancel an accepted order without Triobike US’s prior written consent, which it may withhold in its sole discretion. Customers may return Products for a refund of the purchase price (not including initial shipping charges) plus any applicable tax. Please e-mail us at ride@triobike.us prior to returning the product. Customer shall arrange for and pay return shipping expenses. The Product(s) must be returned to Triobike US within thirty days of purchase to:

Triobike US, LLC

1803 Intervail Dr.

Austin, TX 78746

 

Limited Warranty

Subject to the following limitations, terms, and conditions, Triobike US warrants to the original purchaser of each Product, that such Products when purchased new, are free of defects in materials and workmanship. This limited warranty may be exercised for a period of up to two years from the date of purchase. This limited warranty does not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash, or misuse.

Except as expressly set forth above, Triobike US disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability and fitness for a particular purpose. Triobike US’s responsibility for warranty claims is limited to, at Triobike US’s sole discretion, reimbursement of the original purchase price or replacement of the product with the same or similar product. Notwithstanding anything in these terms to the contrary, Triobike US shall not be responsible or held liable for punitive, indirect, incidental or consequential damages, including without limitation, liability for loss of use, loss of profits, loss of product or business interruption however the same may be caused, including fault or negligence of Triobike US.

 

Product Changes

Triobike may make any change in the design of or specifications for, or in the way it manufactures or produces any Product if such changes are necessary or desirable to improve the safety or performance of such Product. Triobike US may furnish suitable substitute Products or components for Products or components which are unobtainable by Triobike US. In order to exercise rights under this limited warranty, you must return the affected Product to Triobike US, with proof of purchase (original invoice or credit card statement) to:

Triobike US, LLC

1803 Intervail Dr.

Austin, TX 78746

 

Customer must pay costs of return shipment. Triobike US, reserves the right to modify this limited warranty at any time, in its sole discretion.

 

Ownership – Restrictions on Use of Materials

The entire content included in this site, including but not limited to text, graphics or code, is owned by or licensed to Triobike US. We reserve the right to make changes to the content of this site at any time without notice, including with respect to our products, equipment, specifications, models, colors, and materials. You may download, view, and print text and graphics from this site, provided that such content is only used for informational, non-commercial purposes, and is not modified or altered in any way. Trademarks, service marks, slogans, logos and trade names identified on this site are either Triobike’s trademarks or trademarks of a third-party licensor or other providers. None of these marks, names or logos may be used without the prior written consent of their owner.